IndexBolt

Refund Policy

Last updated: April 29, 2026

We want you to be satisfied with IndexBolt. This policy outlines when and how refunds are handled.

1. How IndexBolt Works

IndexBolt is a credit-based service. You purchase credits in advance and use them to submit URLs for Google indexing. When you submit URLs, credits are deducted from your balance immediately.

Our service submits your URLs to search engines and applies best-effort techniques to facilitate indexing. However, the ultimate decision to crawl and index any given URL is made entirely by Google and other search engines based on their own criteria and quality guidelines. IndexBolt does not control or guarantee search engine behavior.

2. Unused Credits

Purchased credits do not expire and remain available in your account indefinitely. If you have unused credits and would like a refund, we offer the following:

  • Within 7 days of purchase: We will issue a full refund for unused credits from that purchase. If some credits from the purchase have been used, we will refund the remaining unused portion.
  • After 7 days: Unused credits are non-refundable but remain in your account for future use with no expiration.

3. Used Credits and the Crawl Signal

Our service is delivered the moment your URL is successfully sent to Google’s crawl pipeline. From that point on, what Google does — whether it crawls the URL, when it crawls it, whether it indexes the resulting page, and where it ranks — is entirely Google’s decision, made by their own algorithms against their own quality guidelines. We do not control, influence, or have visibility into that decision.

Refunds are issued only when the crawl signal was not successfully delivered. If your URL was sent to Google for crawling but the page is not indexed, did not rank as you hoped, or was later removed from Google’s index, your credits are considered consumed and are not refundable. The work we sold — submitting the URL to Google’s crawler — has been performed.

A non-exhaustive list of situations where credits will not be refunded:

  • The URL was crawled by Google but Google chose not to index it.
  • The page was indexed initially and later removed by Google.
  • The page is indexed but does not rank, ranks lower than expected, or loses rankings.
  • The page does not appear for a specific query you tested.
  • You changed your mind about the URL, the project, or the campaign after submission.
  • The destination URL returns a 4xx/5xx, has a noindex tag, is blocked by robots.txt, or has any other on-page issue that prevents indexing — we still sent the crawl signal as requested.

4. Service Failures (Crawl Signal Not Sent)

If our system fails to deliver the crawl signal to Google for any reason on our end — a system error, an upstream API failure, a timeout, or any other technical issue — the credits for that submission are automatically refunded to your account balance and the submission is marked as failed. You can then retry the submission at no additional cost.

If you believe a submission was charged but the crawl signal was never delivered to Google, contact us at [email protected] with the submission details and we will investigate. If our logs confirm the crawl signal was not sent, your credits will be returned in full.

5. Duplicate Charges

If you are charged more than once for the same credit purchase due to a payment processing error, contact us and we will refund the duplicate charge in full.

6. How to Request a Refund

To request a refund, email us at [email protected] with the following information:

  • Your account email address.
  • The date and amount of the purchase.
  • The reason for your refund request.

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear on your statement, depending on your bank or payment provider.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank. We are committed to resolving issues fairly and promptly. Filing a chargeback without first contacting us may result in account suspension while the dispute is under review.

8. Account Closure

If you wish to close your account, any unused credits purchased within the last 7 days are eligible for a refund as described above. Credits older than 7 days are forfeited upon account closure.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be communicated to registered users via email or an in-app notice.

10. Contact

Questions about refunds? Reach us at [email protected].